About Us
At Ascertra, we know that 'Information Powers Progress'. To help support this progress, we provide information management software solutions that align engineering, construction, and operations teams to a reliable source of truth.
Ascertra provides 40 years of combined expertise in successfully helping companies execute projects and operations through software that drives sound information management practices.
Customer Support Specialist
Location: Aberdeen UK or Oslo Norway | Full-time
Ascertra is seeking a proactive and customer‑focused Support Specialist to join our growing team. In this role, you will play a vital part in ensuring our customers succeed in their daily use of Ascertra products. You'll combine technical insight with excellent communication skills to deliver high‑quality support, build strong relationships, and make a real impact on customers' operational efficiency.
If you're motivated by problem‑solving, enjoy working closely with customers, and thrive in a dynamic environment, we'd love to hear from you.
What You'll Do
Serve as a key point of contact for customer support enquiries, proactively guiding customers through technical and functional queries, ensuring timely and effective resolutions.
Collaborate with internal teams to advocate for customer needs, participating in ticket reviews and product improvement discussions, ensuring progress and high‑quality solutions
Receive, triage, and manage incoming support incidents from customer super users via our support portal.
Maintain accurate, detailed records in internal systems, ensuring up‑to‑date customer information.
Provide 2nd and 3rd line functional and technical support for our software solutions.
Communicate with customers in a clear, professional, and trustworthy manner.
Share knowledge with team members, helping build collective expertise in our products and processes.
What You Bring
Experience in customer support, service desk, or helpdesk role, ideally in a technical or software environment (advantageous but not essential).
A university degree, college diploma, or equivalent in computer science, engineering, or a related field.
Strong English communication skills (and Norwegian, if based in Oslo).
A technical mindset, excellent attention to detail, and strong analytical skills.
Outstanding interpersonal skills with the ability to understand customer challenges and deliver thoughtful, effective solutions.
A proactive, structured approach, you take initiative, follow through, and complete what you start.
Ability to manage multiple tasks in parallel without compromising quality.
Good proficiency with Microsoft Office tools.
Bonus Skills (Nice To Have)
Experience with business‑critical software support.
Knowledge of Document Management or Project Cost Control systems.
Interest or experience in information management solutions.
Experience with databases (e.g., Oracle, SQL Server).
Exposure to Microsoft Azure and cloud technologies.
If working from Oslo, Norwegian language skills are an advantage but not essential
Accessibility Statement
Our company is committed to accessibility, inclusivity, and barrier‑free employment practices, and to upholding the human rights of all employees. We welcome and encourage applications from candidates with disabilities.
Accommodations are available upon request at every stage of the recruitment process. If you require a specific accommodation due to a disability or medical need, please contact either the hiring manager or HR at, and we will work with you to ensure your needs are met.