Our client is seeking a dynamic and motivated Customer Service Advisor to join the Customer Service Team, ensuring the highest standards of service are consistently met. This is an exceptional opportunity for a Customer Service Advisor to join this global company within their prestigious, modern Chester office. The Customer Service Advisor will be rewarded with a fantastic benefits package including a company bonus scheme; 26 days annual leave plus Bank Holidays; a contributory pension scheme; life assurance; free onsite parking and more! Hours of work: Mon – Fri on a rota basis - 8.30am – 4.30pm or 9.30am – 5.30pm. The successful candidate will:- · Be the first point of contact for B2B customers · Provide level 1 support of handling all incoming interactions and escalating as per correct procedures · Handle high inbound call volumes whilst also maintaining interactions via live chat and case management · Accurately enter and maintain data in the CRM system · Understand and confidently discuss product portfolios across multiple brands with B2B customers · Work towards set KPIs and targets · Effectively handle complaints in line with regulatory requirements · Provide trouble shooting solutions to support customer queries · Assist and train customers on specific needs Essential experience:- · Be motivated and driven to offe...