Key Details
* Role: Account Manager
* Reporting to: Company Director
* Salary: £36,686 p/annum
* Hours: Monday to Thursday 8am - 5pm & Friday 8am - 4pm plus one Saturday a month 8am - 12pm.
* Location: Sheffield S3
Job Purpose
To supervise the sales administration team's daily tasks and serve as a point of escalation for any queries about their day-to-day activities. To support and help the Company Directors with day-to-day operational responsibilities to ensure the business runs smoothly and efficiently. To act as a point of contact for all account customer enquiries.
Responsibilities
* Act as the main point of contact for clients, ensuring their needs are met while continuously identifying opportunities to expand existing accounts and develop new business.
* Manage a portfolio of clients, proactively addressing challenges and resolving issues with a solution-focused approach.
* Analyse client performance, identify gaps or risks, and collaborate with internal teams to implement effective improvements.
* Diagnose problems, think critically, and deliver timely, practical solutions to maintain high levels of client satisfaction and retention.
* Grow revenue by expanding relationships with existing clients, identifying upselling and cross-selling opportunities, and presenting tailored solutions that add value.
* Contribute to expanding the customer base by identifying new prospects, building relationships, and converting opportunities into long-term partnerships.
Qualifications
The ideal candidate is commercially minded, proactive, and highly adaptable, with strong communication and negotiation skills. They should be comfortable balancing multiple priorities, using data to inform decisions, and confidently engaging with stakeholders at all levels. Success will be measured by the ability to solve problems effectively, strengthen client relationships, and drive sustainable growth across both existing and new accounts.
#J-18808-Ljbffr