Job Description
The Vacancy
🌟 Join Our Team as a Customer Service Coordinator!
📍 Location: Croydon (Responsive Maintenance Division)
We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social housing contracts. In this role, you’ll be the central point of contact for residents, ensuring their concerns and complaints are handled with care, professionalism, and efficiency.
You’ll play a vital role in maintaining trust and satisfaction by managing customer feedback and resolving issues throughout our maintenance programmes.
🔑 Key Responsibilities
1. 🗣️ Act as the primary contact for residents raising complaints or service concerns.
2. 📞 Manage and resolve customer complaints in a timely and empathetic manner, ensuring clear communication throughout.
3. 📋 Maintain accurate records of all customer interactions, complaints, and resolutions using our internal systems.
4. 🤝 Liaise with internal teams and contractors to investigate and resolve issues effectively.
5. 📅 Coordinate follow-ups and ensure residents are kept informed of progress and outcomes.
6. 🧠 Identify recurring issues and contribute to service improvement initiatives.
7. 🧾 Prepare reports and summari...