Better places, thriving communities.
Front of House Coordinator
Company name: Mitie
Job Title: Front of House
Manchester - Square One
Monday - Friday 08:00 - 17:00
£12.60 an hour - 26,
Reporting to:
Karen Beckley
Job objectives and responsibilities
The ultimate goal of the Front of House Coordinator is to own the Reception Area and manage the access/egress of all visitors and contractors in accordance with the Client's defined processes. To conduct oneself in a warm, professional and engaging manner and deliver the Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.
Does this sound like something you would be great at? We would love to hear from you!
1. To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
2. To positively identify all visitors and contractors before granting access and checking them in
3. To be highly visible, always available and the “go to” person for queries
4. To be immaculately groomed, approachable, and helpful always
5. To always deliver the Signature brand standard experience
6. To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations
Main duties
Experience:
7. Operate under a “How Can I Help” mindset
8. Deliver an experience that is professional, friendly and attentive always
9. To anticipate the needs of visitors and colleagues
10. To proactively look out for building issues, ensuing a swift resolution
11. Proactively manage queues, striving to make the arrival or departure process as efficient as possible
12. Be the face of the facilities team by providing tangible service that is visible and easily accessible
13. Greet and acknowledge all visitors and colleagues in the reception area as they arrive/depart/pass by, ensuring they receive exceptional service
14. Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies
Process:
15. Support onsite facilities inspections, floor walks and service audits
16. Proactively log work orders
17. Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels
18. Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
19. Administrative tasks and ad hoc reporting
20. Manage room bookings using our online platform
21. Cross train at other sites within the region and cover when needed
22. Manage stocks of visitor passes and other specialist stationery
23. Maintain a register of passes issued to and returned by visitors, ensuring that a full audit trail is maintained
24. Be aware and up to date with “what's on” in the building (workplace experience events, and planned maintenance)
25. Ordering peripheral items such as IT kit, uniform, stationary
26. Ensure all colleague queries to the shared mailbox are responded to and actioned on the same day
27. Maintain the shared mailbox, ensuring that resolved emails are deleted or filed on the same day
28. Provide a daily forecast to the FM and leadership team as to how many visitors are expected
29. Act in accordance with health and safety, and manual handling procedures
Service:
30. Provide first line response to Audio Visual queries from colleagues arising from IT/AV equipment installed in meeting rooms
31. Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
32. Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
33. Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
34. Creating, updating, and displaying signage as required
35. Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* service
36. To escalate any feedback relating to the service provided by the service team
37. Managing mail in/out, notifying colleagues of items for collection.
Security:
38. Ensure all temporary passes are only provided to Client employees following confirmation of identity in line with prescribed client policies
39. Instruct all Employees and visitors to clearly display their identity card and visitor pass whilst on Client's Premises
40. Maintain vigilance for any safety or security irregularities, taking appropriate action or escalating issues promptly.
41. Report systems malfunction immediately to ensure swift resolution.
42. Welcome and manage contractors on site, ensuring compliance with building protocols and security procedures.
Partnership:
43. Provide support to the wider service team as and when required
44. To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
45. Provide ad hoc cover and support to other work areas and teams
46. Complete any reasonable management request or task
Person Specification
47. 1 to 2 years' of comparable experience in corporate workplaces, customer service, or tourism and hospitality
48. Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
49. Immaculate grooming, personal presentation and sense of style
50. Comfortable with wearable and mobile tech (radios, headsets, tablets)
51. Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
52. Must be highly proficient in Outlook, Word, Teams, and Chrome
53. Competent using visitor and space management tools, such as Condeco.
54. Essential to be able to process large volume of queries across multiple platforms
We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.
You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.
As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.
We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .