Join to apply for the Station Tour Guide - Part Time 17.5 Hours Per Week role at Network Rail
Join to apply for the Station Tour Guide - Part Time 17.5 Hours Per Week role at Network Rail
About Network Rail
Join Network Rail - Where People and Connections Matter
Location
Glasgow, GB
Department Name
Scotland
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
Brief Description
The Station Tour Guide escorts groups; providing information about the history, purpose, architecture and other points of interest at the Station as well as undertaking all back of house duties relating to the tours.
This is a part-time position (17.5 hours per week) working varying hours and days as part of a rotating roster.
About The Role (External)
Key Accountabilities
* Deliver tours in a safe and secure manner, within agreed timetable and in line with agreed delivery parameters.
* Undertake all relevant administrative tasks relating to the station tours in line with Network Rail processes.
* Research, develop and deliver informative and factual station tours.
* Liaise and support the station team in the creation of a safe tour environment for all visitors whilst taking appropriate steps to prevent accidents/incidents.
* Provide excellent customer service to members of the public on the tour and on or around the station at all times
* Undertake regular checks of tour route, taking a proactive role in dealing with hazards, or unsafe conditions, checking that all such occurrences are reported correctly
* Fulfil allocated duties as prescribed within emergency plans.
* Respond and record emergencies and incidents involving the general public and industry partners, as required.
Essential
Job Skills, Experience and Qualifications
* Good command of the English language - both written and oral
* Experience of working in a customer facing environment
* Confidence to deal with different types of situations assertively
* Experience of working effectively as part of a team
* Previous research experience
* Ability to demonstrate excellent oral presentation skills
Desirable
* Comprehensive understanding of the operational railway
* Conversational additional language to English
For more information about Glasgow Central station, please click here: Photos of Glasgow Central
How To Apply (External)
Click ‘apply’ to login and submit your CV.
We're dedicated to creating an inclusive environment and we welcome applications from everyone!
Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please contact ScotlandResourcing@networkrail.co.uk .
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.
Network Rail Benefits – To find out about what benefits we offer, click here
The selection process for this vacancy is a competency-based interview, where you’ll be asked to deliver a 20 minute presentation on your knowledge of Glasgow Central station and what you feel you will bring to the team. Interviews are expected to be conducted between 30th June 2025 and 2nd July 2025.
This is a part-time position (17.5 hours per week) working varying hours and days as part of a rotating roster.
Grade: Band 6
Starting Salary: £25,540 pro-rata (this is full-time salary based on 35 hours per week)
Closing date: Midnight on Tuesday 17 th June 2025 - late applications will not be accepted.
We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Management and Manufacturing
* Industries
Rail Transportation
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