Customer Support Assistant
Scale 4 (£25,584 - £27,269)
37 Hours, Full Time
Temporary, up to 10 months
Stopford House Reception
Application Deadline: 23 February 2025 11:59pm
Shortlisting Date: 25 February 2025
Interview Date: 28 February 2025
Interview Type: face to face
Your Role
You will be the first point of contact for face-to-face access to council services and advice. Adding value to the customer experience at receptions within the civic complex by greeting and pro-actively engaging with customers assessing wants and needs, providing information, signposting to services as well as supporting and coaching customers using computers and other systems to ensure access for all to Council services.
About You
You will be friendly but professional, enjoy working with people, and going the extra mile to provide excellent customer service. You will be able to work under pressure, at pace and have a logical approach to problem solving. You will enjoy working with a diverse range of people and will always strive to support our residents in the best way possible.
About Us
We are a diverse team that are passionate about putting residents at the heart of what we do. We work with a wide range of teams across the council, along with key stakeholders. The work of the team is varied, and no two days are the same. We are always striving to improve to be able to offer our residents the very best. There are development opportunities; including training and progression within the wider team.
At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.
If you want to have a conversation or have any questions, please contact Vicky Eyre at Vicky.eyre@stockport.gov.uk for an informal conversation.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed an interview if you meet both the criteria for the scheme and the essential job role criteria.
Follow our recruitment team on X, Instagram and Facebook for updates on our vacancies and recruitment events.
Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.
We want our employees to have a good work-life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.
Piccadilly, Stockport, SK1 3XE, United Kingdom
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