Salary: £45,000 - 45,000 per year Requirements: You must be fully eligible to work in the UK. You need to be able to travel into the office 3 days per week. Strong experience with Service Delivery and knowledge management systems. Experience within a similar role. Familiarity with ITIL principles and service management frameworks. Analytical mindset. Excellent communication and documentation skills. Proven ability to lead training and drive process improvements. Responsibilities: Monitor and improve the quality of IT ticketing processes. Develop and maintain a centralized knowledge base. Identify and implement process improvements across service workflows. Deliver training and support to IT teams on best practices. Analyze performance metrics and drive service enhancements. Collaborate with cross-functional teams to resolve recurring issues. Technologies: Support ITIL More: We are a leading organization seeking a Service Delivery Manager to join our operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. If you are a proactive and detail-oriented professional looking to make a real impact in service delivery, we would love to hear from you. last updated 12 week of 2026