Role overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear that meets their needs, help with frame adjustments, repairs, and fittings, and perform pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.
We are open to flexible working options. If this sounds like the role for you, tell us about your ideal working week—whether it’s hours to fit around the school run or a compressed week—we’re happy to discuss.
Who are we?
We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of locations from busy city centres to coastal and village stores. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we feature renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.
Who is the perfect candidate?
* Provide excellent, personalized customer service, addressing individual needs and concerns
* Build rapport and communicate clearly, translating professional terminology into understandable language for customers
* Maintain accurate customer records, prescriptions, and requirements with attention to detail
* Work effectively as part of a team across the store
* Handle challenging situations calmly in a fast-paced retail environment
* Show confidence, passion, drive, and enthusiasm
* Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
* Organize and maintain the store’s appearance, keeping it inviting and well-stocked in line with marketing guidelines
Additional information
* Sales and performance-based bonuses
* Targeted incentives
* Pension scheme
* Life assurance (2x your annual salary)
* Annual free eyewear for eligible staff from day one
* Opportunities to participate in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family throughout the year
* Confidential support via Employee Assistance Program
* 33 days annual leave, increasing with service, with options to buy or sell holiday
* Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
* Participation in company-wide community and knowledge-sharing initiatives
* Flexible lifestyle benefits such as Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes
* And much more!
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