JOB DESCRIPTION
JOB TITLE: Sales Speciliast
DEPARTMENT: Sales
REPORTING TO: Head of Sales
LOCATION: Office based (hybrid and flexible start/finish times)
WORKING HOURS: Full time
SALARY: £COMPETITIVE
ABOUT THE ROLE:
Working as part of the Sales team, but very much part of the wider Hope Capital team, you will be instrumental in developing the Hope Capital brand. Working as part of the team to strengthen relationships through effectively managing the sales enquiry process and due diligence before efficiently handing it over to the Underwriting team.
Day to day, you will:
As BDE, you will have a variety of tasks to complete, supporting the Hope Capital team and third parties.
Day to day, you will:
* Develop and maintain broker contacts and network relationships via telephone, email and video call
* Identify new business opportunities with brokers and intermediaries to generate repeat and referral business
* Ensure consistent levels of customer service are met or always exceeded
* Set out expectations with brokers/borrowers from initial interaction as to what can and cannot be achieved and the timescales in which this can be done
* Actively manage loan enquiries from brokers and direct clients, assessing the information provided and undertaking preliminary enquiries to enable indicative terms to be conveyed to the broker/client and managing the relationship through to loan completion
* Use market and competitor knowledge plus customer feedback to identify new opportunities and identify USPs
* Assist design, development and modification of processes and product offerings to best fit customer requirements / gaps in the market on a continuous basis
* Provide regular competitor feedback to be recorded on the broker feedback log.
* Update CRM system regularly following each broker contact and ensure data records are accurate and maintained
* Proactively contact existing brokers and new prospects to promote the services of Hope Capital and win new business
* To provide support to the National Account Managers for scheduling meetings and follow up from appointments
* Work closely with the underwriting department to ensure a seamless customer experience
* Support the Head of Sales and the underwriting team as appropriate
WHAT WE EXPECT:
* All of our team should be aligned to our Company Values, Vision; Mission Statement and Strategy statements.
* We work together to support one another, our business and all of our stakeholders with the ultimate aim of growing our business and being the best in what we do.
* To support Company Values of Integrity; Flexibility; Collaboration; Improvement and Customer Focused as embraced by the and Hope Capital Mission Statement
Hope Capital is run on strong values with an ethos of doing the right thing:
Building a highly successful bridging loan company isn't enough. Our people are our top priority, and that's why in 2022 we launched #myHOPE, our wellbeing & benefits portal designed for the individual's at the heart of everything we do - our staff. We're not just doing this because it's the right thing to do. We're doing it because we're proud to have a highly dedicated, loyal, and talented team that lives our values, and shares our vision. We know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* Referral programme
* Transport links
* Work from home
Ability to commute/relocate:
* Bootle L30 4AB: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Bootle L30 4AB