The
Athenaeum is an independent, family-owned luxury hotel and residences
overlooking Green Park, moments from Buckingham Palace and London’s most
prestigious neighbourhoods. Offering a warm, authentic approach to luxury,
the hotel combines an Original Local spirit with the feel of a welcoming
haven in the heart of the city.
With beautifully appointed accommodation, a spa, restaurant and bar, The
Athenaeum is a full-service haven where our people deliver genuine care,
surprise and delight every day.
As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within
a family-owned business where individuality is valued and our teams feel
supported, trusted and proud of the experience they create together.
The Role
As a part of the Front of House team, you are at the heart
of the operation to ensure that every step in the guest journey is well
managed, and we exceed guest expectations. This position is responsible for
proactive management of all hotel communications, administrative duties and provision
of outstanding guest service.
* Achieve
positive outcomes from Guest queries in a timely and efficient manner
* Accept
and deliver all messages correctly and promptly for both Guests and
management
* Ensure
all wake up calls take place at the correct time
* Demonstrate
knowledge of all hotel facilities and service and use up-selling
techniques to promote these offerings when the appropriate
* Handle
emergency calls immediately and relay comprehensive and accurate
information, as required
* Demonstrate
a high level of customer service at all times
* Demonstrate
a knowledge of all hotel services, local attractions and landmarks in the
hotel vicinity
Our Benefits
Here are just some of the benefits you can enjoy when you
join us:
* Free and discounted hotel breaks - From the
first day of service, you can benefit from a free break of one or two days in
any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you,
your family and your friends are also entitled to discounted stays across all
of our hotels including dining in our restaurants.
* Heka benefits platform – your access to Heka
begins from day one and is pre-loaded with a balance of £150 to use against a
wide range of wellness focussed products, experiences and schemes including
health cash plans and gym memberships.
* Salary sacrifice schemes including cycle to
work, tech and electric vehicles (T&Cs apply)
* Enhanced Maternity and Paternity Leave (26 weeks
at 90% for expectant mothers, four weeks leave at 90% for fathers)
* Annual social and celebration events.
* Learning and Development - An extensive range of
training opportunities are available to facilitate your personal development
including our in-house Catalyst Aspire and Inspire programmes and external
study sponsorship.
* Wisdom Wellbeing - A confidential, 24/365
service offering CBT, therapy, up-to-date information, support and advice on a
broad range of subjects.
We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, complimentary on-site parking (where
available), and bespoke uniforms for uniformed positions.