Onsite Support Engineer
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Come and join the Littlefish team!
Work location: Customer Site (Leavesden, Watford, WD25)
Salary: Up to: £40,000
Fixed term until September 2026
Here at Littlefish, we look for people who can make a?real?difference and become a giant slayer.?As the world around us continues to change, we look for people who grab that change with optimism and excitement.?These?are the?passionate and high performing?people?who enjoy and thrive on?thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and?add to?our skills and experience?as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what youll be getting up to on a day to day basis:
Littlefish is hiring an Onsite Support Engineer to join our customer site in Leavesden, Watford on a fixed term contract until September 2026.
In this role, youll be providing hands on technical support to our customers helping them stay productive by resolving desktop, laptop, printer, application, and basic network/server issues. Youll be the person they turn to when something isnt working, so clear communication, a professional approach, and strong troubleshooting skills are key.
Youll work with a broad range of technologies including laptops, desktops, mobile devices, printers, Office 365, Active Directory, Windows, Apple OS, deployment tools, and more. While youll often operate independently onsite, youll always have the full backing of our Service Desk, Infrastructure, and Professional Services teams.
This is an ideal opportunity for someone who loves solving problems, talking to people, and making a real impact every single day. Youll also support installs, moves, deployments, and other technical projects in line with Littlefish standards and customer specific SLAs.
You will:
Provide 1st and 2nd line onsite and remote technical support, resolve incidents, complete installations, and support customer projects
Prioritise and progress tickets in line with SLAs, ensuring a high quality customer experience
Assist with TechBar duties including onsite queries, password resets, desk setups, meeting room support, and printer troubleshooting
Handle dispatch of equipment, peripherals, and consumables (e.g., inks, headsets, assistive technology equipment, and occasional laptops)
Process returns for project and leaver equipment, including cleaning and preparing monitors and peripherals
Manage deliveries by collecting, counting, and storing items appropriately
Keep storerooms and storage areas tidy, organised, and safe
Make good use of downtime to maintain and develop your technical skills
Communicate clearly with users and collaborate closely with Service Desk, Infrastructure, and Professional Services teams
Who you are:
You thrive in a customer facing environment, staying calm under pressure and delivering excellent service with confidence. With a solid background in IT support, you bring strong problem-solving ability and the flexibility to work across a wide range of technologies. You communicate clearly, take ownership of your work, and adapt easily to changing environments.
You bring:
Previous IT onsite support experience
Strong knowledge of using ITSM tools such as ServiceNow
Strong problem solving and troubleshooting skills
Knowledge of Windows 11, Office 365 and Active Directory
Knowledge of Entra/Intune
Experience with Apple OSX/iOS
Hardware troubleshooting capability
What can we offer you?
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
Referral bonus scheme of £1000 when you successfully refer a friend.
Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
Casual dress policy
Company Pension Scheme
Company social events
25 days annual leave plus public / bank holidays
Purchase of annual leave scheme
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
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