Breakdown Centre Controller
Coventry (Head Office - Office-Based) | Full-time - 37.5 hours per week (flexibility required)
Overview
We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team. This is a fast‑paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality. You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.
Key Responsibilities
* Coordinate and manage breakdowns, defects and tyre‑related incidents across a national network.
* Assess incidents and determine the most appropriate and cost‑effective solution.
* Allocate work to approved service providers, including workshops, dealers and mobile technicians.
* Monitor supplier performance, ensuring adherence to service level agreements.
* Control and authorise repair costs in line with budgets and contractual agreements.
* Manage and challenge supplier invoices, raising purchase orders where required.
* Track and control breakdown and tyre spend.
* Review vehicle history systems to support informed decision‑making.
* Ensure timely communication between all stakeholders, including customers and suppliers.
* Identify under‑performing suppliers and recommend improvements.
* Support recharge processes where applicable.
About You
* Previous experience in a breakdown control, fleet maintenance, or workshop environment.
* Strong technical knowledge of LGV/HGV maintenance and standards.
* Experience working in a high‑pressure, fast‑paced control room or operations environment.
* Understanding of relevant legislation, e.g. roadside safety standards such as PAS43.
* Excellent communication skills with the ability to liaise at all levels.
* Strong organisational and problem‑solving abilities.
* Commercial awareness with a focus on cost control.
* A proactive, team‑oriented approach with a strong work ethic.
What's on Offer
* Opportunity to join a well‑established and growing organisation.
* Key role within a centralised operations function.
* Supportive team environment with opportunities for cross‑training.
* Competitive salary and benefits package.
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