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Margin Services Operations Service Delivery Associate, Bournemouth
Location: Bournemouth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: eac29f62affa
Job Views: 8
Posted: 25.05.2025
Expiry Date: 09.07.2025
Job Description:
Join the rapidly-growing Margin Services area and help us to continue to be market leaders, supporting new business opportunities and regulatory change.
As a Margin Services Operations Service Delivery Associate in the Margin Services Operations Service Delivery (OSD) team, you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. You will drive strategic initiatives that shape the future of our business and contribute to the success of our Global Operations. As a member of the OSD team, you will collaborate with stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
Job responsibilities
* Manage incoming and outgoing Client queries related to the end-to-end Margin Services function.
* Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation.
* Utilise available data to provide meaningful insights and analysis to Clients, highlighting areas for improvement within their Operating Model.
* Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops.
* Develop excellent networks of internal stakeholders across the business.
* Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
* Support Audit, Regulatory, and Compliance deliverables; help drive action plans and deliverables as required.
* Coordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.
* Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
* Participate in collaborative initiatives with team members and management, seeking ways to simplify, improve, and add value to existing operational processes.
* Provide reporting, analytical, communication, and project support to MS Operations management.
Required qualifications, capabilities, and skills
* Strong verbal and written communication skills for clear executive messaging.
* Effective client management skills, with the ability to deliver challenging messages.
* Excellent attention to detail and accuracy.
* Ability to understand complex models within the financial sphere.
* Problem-solving and data analysis skills.
* Strong time management skills, with the ability to prioritize and work under pressure.
* Self-motivated, tenacious, and able to work independently.
Preferred qualifications, capabilities, and skills
* Experience within Collateral or Derivatives.
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