Falcon Smart IT Limited is hiring for Service Desk roles in Birmingham, UK. The positions include one Service Desk Lead and two Service Desk Analysts. Candidates should have a minimum of 2 to 3 years of experience in handling calls and emails in an international help desk setting.
The ideal candidates will exhibit strong communication skills, basic L1 troubleshooting abilities, and a good understanding of the Incident Management process. A willingness to work in rotational shifts is necessary.
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