Capacity Planning Manager - Belper | Up to £60,000 | On-site | Full-Time (39.5 hrs/week)
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Are you an experienced
Contact Centre Planning Manager ,
WFM Analyst, or
Resource Planner
looking for your next challenge?
Brook Street
is excited to be partnering with a well-established organisation in Belper currently seeking a
Capacity Planning Manager
to lead a dedicated planning team and drive efficiency across their operations. If you're used to working in a fast-paced, target-driven environment where forecasting and resource management are key - this role is built for you.
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Why This Role Could Be a Perfect Fit
You've built your career around balancing supply and demand - managing headcount, forecasting workload, optimising shifts, and delivering against SLAs. This role offers you the opportunity to apply those same high-level planning and analytical skills to a wider operational context, giving you more scope, more influence, and more strategic visibility.
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Key Responsibilities
Analyse business forecasts and trends to define short- and long-term capacity needs
Build and optimise planning models to ensure efficient resource allocation
Collaborate with internal stakeholders to align planning with business priorities
Present planning performance and KPIs to senior leadership
Identify and implement continuous improvement initiatives across planning functions
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What You'll Bring
Experience in capacity or workforce planning - in a
contact centre or service-based environment
Leadership or team management experience within planning/resource functions
Proficiency in
Excel
and tools like
SAP, Oracle, or WFM platforms
Strong analytical and reporting skills, with an eye for turning data into action
A proactive mindset and the ability to drive change and improve processes
Exposure to or interest in Lean, Six Sigma, or other process improvement approaches
A degree or equivalent qualification
in business
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Role Details
Location:
Belper (100% on-site)
Salary:
Up to £60,000 (depending on experience)
Hours:
39.5 hours per week, full-time
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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