We have an exciting opportunity to join a great team in a financial firm, assisting with inbound contact from valued customers. This is a great starting point for someone looking for a career in financial contracting, and offers excellent opportunities to progress within a growing project.
Candidates will be required to work 40 hrs per week Monday to Friday between 9am - 6pm, with every other Saturday working 9am - 1pm. When you work a Saturday you get hours back in lieu.
Location: Remote working can be offered to the right candidate.
Day rate: £131 via Umbrella.
Contract: Initially until December 2025 with opportunity to extend.
Training provided.
What you’ll be doing:
* Manage inbound calls from customers to discuss any question or queries they may have relating to their account
* Spotting potential complex queries / complaints and handing off to other members of the team
* Provide a clear and efficient response within company guidelines and always putting the customer first
* Completing outbound chaser calls to customers
* Dealing with inbound post from customers and handing off queries to more experienced members of team where necessary
* Updating the client database with all key information required from the call
* Working to client and regulatory policies and procedures at all times
What we’d like to see from your application:
* Previous customer service experience
* Confident working with vulnerable customers and knowledgeable of the TEXAS model
* Knowledge of financial products would be advantageous
* Proactive and motivated to resolve issues first time and exceed service expectations
* Desire to learn and improve