The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid workingThe Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected.
1. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders.
2. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff.
3. Identify solutions as part of the review process and delivery findings to business areas in person each quarter.
4. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards.
5. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated
6. Provide monitoring, review, oversight, and reporting of the business’ adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests...