Job Summary
This is a key role that will work with and support payroll and pension colleagues in providing an accurate and quality payroll service to the Trust and clients. The role will assist the Payroll Team Leaders in the end-to-end monthly processes and procedures in accordance with policies and best practice. Assist in supporting managers to manage; ensuring they have access to the data required to successfully manage their team/s and provide support and guidance, when required. Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Main Duties of the Job
* Provide an accurate and timely payroll service including the appointments/transfer of staff in the ESR payroll software system, with a high level of accuracy and attention to detail.
* Process manual calculations of pay, as required, including correct application of Income Tax, National Insurance, Pension contributions, Statutory Sick Pay, Statutory Maternity Pay, Adoption Leave, Parental Leave, Student Loans, Attachment Orders and other statutory/non statutory deductions and allowances.
* Work to strict deadlines and re-prioritise workstreams when the need arises and in accordance with payroll procedures and Trust Standing Financial Instructions (SFIs).
* Support the development of service delivery throughout the organisation.
* Ensure that all adjustments to salaries are correctly approved prior to processing, in line with current policies and procedures.
* Deal sensitively, often in emotional circumstances regarding any queries relating to salary.
* Maintain knowledge and understanding of National and local terms and conditions (Agenda for Change, Medical and Dental, Consultants, etc.), escalating any areas requiring clarification to support the accurate and timely payment of monthly salaries.
* Act in accordance with Trust policies and procedures, suggesting any improvements, as and when appropriate.
* Maintain confidential records, both paper and electronic, for all employees, including National Insurance, Income Tax, Pension, Attachment Orders and other relevant data in accordance with Trust and Statutory regulations.
* Resolve queries on all matters relating to pay and pensions, by telephone, in writing, by email and/or in person.
* Ensure information held in the payroll system is current, enabling other departments to provide statistical data.
* Carry out internal audit checks as detailed in the procedure manual and ensure familiarisation with any changes made.
* Maintain an effective working relationship within the team, across the organisation, and with internal and external stakeholders.
* Work flexibility to cover for absent colleagues to maintain an acceptable level of service.
* Receive and action requests from wider Finance teams, gaining clarification when required, to ensure actions are completed within agreed timeframes.
* Raise Service Requests (SRs) to ESR National team via the ESR Helpdesk when required and appropriate.
* Deal with queries by providing consistent advice and guidance on various matters (systems, NHS Terms and Conditions of Service) in accordance with policies and procedures.
* Always maintain confidentiality and security of information in accordance with Trust and statutory regulations.
* Provide information to Team Leaders to support and ensure the reconciliation of payroll and pension records and the development and reporting of KPIs.
* Ensure all documentation is filed in accordance with agreed procedures and available for resolving future queries or for audit purposes.
* Review templates and letters, forms etc. and produce new ones, when required.
* Provide information to employees accurately in a prompt and courteous manner.
* Complete internal audit checks required and provide support to wider internal and external audits.
* Provide support in a range of projects when required and attend meetings when appropriate.
* Identify and report any areas of suggested improvement and communicate ideas for further consideration.
About Us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. People at the Heart. Listen and Involve. Kind and Respectful. ONE Team. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Details
* Date posted: 10 February 2026
* Pay scheme: Agenda for change
* Band: Band 4
* Salary: £27,485 to £30,162 a year per annum, pro rata
* Contract: Permanent
* Working pattern: Full-time, Part-time, Job share, Flexible working
* Reference number: 302-26-7785044CPR
* Job locations:
o Buckingham Row
o Brick kiln lane
o Wigan
o WN1 1XX
Person Specification
Qualifications
Essential
* 5 GCSE's grades A-C including Maths and English or equivalent experience (A/C)
* NVQ level 4, Certificate in Payroll Management, or equivalent level of experience (A/C)
Desirable
* ECDL
* A Levels/Diploma
* Public Sector Pensions Administration (QPSPA) qualification (A/C)
* CIPP Membership (A)
Experience
Essential
* Income Tax (PAYE) calculations (A/I)
* Tax Codes (A/I)
* National Insurance calculations (A/I)
* Student Loans (A/I)
* Statutory Sick and Maternity Payments (A/I)
* Attachment Orders (A/I)
* Workplace Pension schemes (A/I)Pension Auto/Re-enrolment (A/I)
* Customer service (A/I)
* Use of computer applications for reporting writing and complex queries (A/I)
Desirable
* NHS Payroll (A/I)
* E-expense system/s (A/I)
* Electronic Staff Record (ESR), including Business Intelligence Reporting (A/I)
* Understanding of NHS Terms and Conditions of Service (A/I)
* Oracle systems (A/I)
* Pensions Online (POL) (A/I)
Skills
Essential
* Complex manual calculation of gross and net salaries (A/I)
* Accurate data entry (A/I)
* High level of attention to detail (A/I)
* Produce and analyse reports (A/I)
* Customer service focussed (A/I)
* Prioritise own workload to ensure deadlines are achieved (A/I)Good communication (A/I)
Desirable
* Ability to handle difficult and emotional situations (A/I)
* Advanced IT e.g., Web ADI, Excel (A/I)
* Maintain confidentiality and deal sensitively with information (A/I)
* Able to analyse, interpret, present, and communicate information to staff at all levels (A/I)
* Good time management (A/I)
* Ability to manage multiple tasks and change priorities at short notice (A/I)
* Work under pressure and ability to concentrate for long periods (A/I)
Knowledge
Essential
* Computer literacy e.g. Microsoft Office (A/I)
* GDPR (A/I)
Desirable
* Electronic Staff Record (ESR) (A/I)
* NHS Terms and Conditions of Service (A/I)
Additional
Essential
* Able to work on own initiative (A/I)
* Effective team player (A/I)
* Diplomatic, empathetic and tactful (A/I)
* Flexible attitude to work (A/I)
* Ability to travel between sites when required (A/I)
Desirable
* Creative (A/I)
* Innovate (A/I)
* Continuous improvement attitude (A/I)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Address:
* Buckingham Row
* Brick kiln lane
* Wigan
* WN1 1XX
Employer's website: http://www.wwl.nhs.uk/
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