Sales Coordinator – Epsom
We are Plumb Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do, and we offer opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Responsibilities
* Allocate 40‑50% of your time to supporting the trade counter, serving walk‑in customers and delivering a high level of customer service.
* Handle inbound phone calls and respond promptly to customer enquiries relating to deliveries, orders, quotations, pricing and product availability.
* Manage personal and shared branch/contract inboxes, ensuring all enquiries are answered in a timely manner and progressing requests through to quotation where applicable.
* Prepare and issue accurate and competitive quotations in line with customer requirements and company guidelines.
* Take responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders and quotations to maintain consistency and service excellence.
* Run back‑office reports and complete administrative tasks to support branch operations, contract performance and internal processes.
Qualifications
* Prior plumbing or heating industry experience is advantageous.
* Previous face‑to‑face customer service or merchant sales experience is advantageous.
* Willingness to work as part of a team and to take on a diverse role.
* Proactive, eager to learn, with a positive attitude and strong work ethic.
Compensation and Benefits
* Annual salary: £27,500 + bonus.
* Excellent benefits: annual leave increasing with length of service, a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a range of online and high street discounts.
* Health and wellbeing: free access to healthcare, YuLife app, Cycle to Work scheme, and more.
Working Hours
Full‑time permanent role, 40 hours per week (Monday to Friday 7am‑4pm or 8am‑5pm) and 2 Saturdays per month (8am‑12pm) paid as overtime.
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