Sales Administrator Required!
Our client is a family-owned business, trading for over 30 years they are a leading manufacturer and distributor of windows and door hardware.
On behalf of our client, we are recruiting for a Sales Administrator. The successful candidate will be responsible for processing any orders or enquiries received via telephone, website, email and fax as well as providing customer support.
Working hours 9am - 5pm, based in their office in Hinxton.
Package:
Company pension scheme
Salary £25,000 - £26,500
25 days holiday + bank holidaysSales Administrator - Responsibilities:
Process customer orders and enquiries received via telephone, website, email, and fax.
Upsell or cross-sell products to customers where appropriate.
Encourage customers from the database to purchase products they have not previously bought (Product gap sales).
Provide basic help and support to customers after product training.
Liaise with couriers to provide customers with estimated delivery times and resolve delivery issues where needed.
Provide cover for automated web order downloads and ensure smooth processing (easy to learn).
Ensure all phone calls are answered promptly, professionally, and courteously.
Oversee automated web orders, alert staff to errors, and resolve errors after training.
Complete orders received via email, phone, or fax efficiently and accurately.
Coordinate with warehouse staff to ensure timely and accurate order processing.
Periodically contact customers to follow up on quotations provided and report back on progress or feedback*Please note this is not an exhaustive list, and responsibilities may change in line with business needs*
Sales Administrator - Requirements:
Knowledge of sage 200 is advantageous
Excellent communication skills in both written and spoken English.
Experience in a manufacturing environment
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