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Recently recognised as one of
‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 and awarded ‘Hotel of
the Year – London’ at the 2024 AA Hospitality Awards, The Dorchester continues
to redefine luxury hospitality.
We are proud to cultivate an
inclusive environment, guided by our core values of passion, personality,
respect, working together, and creativity. We believe diverse voices and
perspectives enrich our team and help us deliver exceptional experiences for our
guests.
As Restaurant Manager of The
Grill at The Dorchester, you will lead a team of dedicated professionals in
delivering an outstanding dining experience - combining warm, attentive service
with genuine hospitality and operational excellence.
We’re looking for a vibrant
go-getter: someone energetic, upbeat, and focused, who thrives on building
strong teams and memorable guest moments. This is a hands-on leadership role
where your attention to detail, organisation, and ability to inspire your team
will shape daily operations and support long-term success.
What
you’ll do
Your responsibilities will
include:
* Daily
Operations: Oversee the smooth running of The Grill, including reservations,
floor management, and coordination with the kitchen and bar teams. Create
a lively, hospitable environment through strong communication, positive
energy, and a “can-do” mindset.
* Team
Leadership: Manage, train, and motivate a high-performing front-of-house
team, ensuring each member understands their role in delivering
exceptional guest experiences and refined attention to detail. Foster a
positive, collaborative, and respectful culture that brings the best out
of people.
* Guest
Experience: Be a visible presence on the floor - greeting guests, handling
feedback with care, and ensuring service is both warm and precise. You’ll
be the conductor of the guest experience at The Grill: intuitive,
gracious, and always one step ahead.
* Administration
& Compliance: Keep a close eye on inventory, hygiene, and safety
standards; manage rotas and shift planning; and support departmental
budgets. Business literate with a sharp focus on both people and performance.
* Collaboration:
Work hand-in-hand with our Culinary Director/Head Chef and
cross-departmental partners (Events, Marketing, Finance, etc.) to ensure
consistency, creativity, and excellence in everything we do.
What
you’ll bring
Essential Skills and Experience
* Previous
experience in a restaurant leadership role
* A
hands-on, proactive approach to floor management, bringing energy,
enthusiasm, and momentum to every shift
* A
natural leader and role model - coaching and developing your team with
positivity, clarity, and integrity
* Familiarity
with booking systems, stock management, health & safety, and
day-to-day reporting
* Strong
communication skills – English is the primary language used in the
restaurant
Preferred Skills and Experience
* Formal hospitality or restaurant
service training
* Understanding of wine, spirits, and
food pairings
* Previous experience working in a similar
work environment
What
you’ll get
* Complimentary Stays: Enjoy complimentary stays with
breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages
at selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva
Private Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
care vouchers.
* Training and Development: Advance in your career by
accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
We partner with outstanding nationally recognised Apprenticeship providers.
* Social
Events: Participate in vibrant social events, including a summer party, winter
ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
* Well-being Support: Access immediate well-being
advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive
environment for all employees and applicants. If you need us to do anything to
support you during the recruitment process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.
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