Retention Team Leader Portfolio are proud to be exclusively representing our Client, an industry leading EAP and OH provider, who have been making a positive difference in over 13 million lives, in their search to find a Retention/ Renewals Team Leader. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. We are looking for an experienced account manager and leader, who will be joining the business at an exciting time, as the Relationship Executive team are rapidly expanding. This person will be responsible for driving change across the current retention portfolio and will be instrumental to the success of business KPI's, whilst ensuring client expectations are exceeded. This will be a fast-paced role and have a focus on engaging in renewal conversations and supporting retention, to achieve business targets. The role will include the co-ordination and audit of a team of Relationship Executives, day-to-day delivery of renewal terms, driving retention, identification of new business opportunities, coaching, and mentoring including report ownership. This is a hands-on, fast-paced role with a real focus on achieving exceptional standards and will assist in ensuring our clients are suppor...