Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can also be combined with our Helpdesk to become the Intercom Customer Service Suite, providing AI-enhanced support for higher-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses.
What’s the opportunity? Enterprise Systems at Intercom enables us to operate as a high-performing, high-growth, scalable company. We are seeking an experienced, curious and motivated People Systems Analyst to join our growing Enterprise Systems team. You will manage and maintain our HRIS platform, ensure optimal performance, and leverage its capabilities to streamline HR processes. You will collaborate with stakeholders, provide technical support, and implement system enhancements to meet evolving HR needs. You will report to the Manager of People Systems.
Responsibilities
* HRIS Management: Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards.
* Manage user access and permissions to ensure data security and privacy compliance.
* Demonstrate understanding of system architectures, process flows, and integrations involving various applications.
* Partner with cross-functional teams to gather requirements, design, test, and implement solutions for the business.
* User Support: Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.
* Provide end-user support, troubleshooting, and issue resolution for Workday-related queries.
* Reporting: Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.
* Compliance And Data Security: Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA). Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed. Stay updated on Workday updates and industry best practices to enhance system security and compliance.
* Training And Support: Provide training and support to HR staff and end-users on HRIS functionalities and best practices. Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.
* System Upgrades And Implementations: Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly. Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.
Qualifications
* Proven experience (typically 3+ years) as a Workday Administrator or in a similar role.
* Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.
* Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc).
* Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.
* Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
* Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.
* Workday Certification(s) is highly desirable.
Benefits
* Competitive salary and equity in a fast-growing start-up
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Regular compensation reviews - we reward great work
* Pension scheme & match up to 4%
* Life assurance and comprehensive health and dental insurance for you and your dependents
* Flexible paid time off policy
* Paid maternity leave, and 6 weeks paternity leave for fathers
* Cycle-to-Work Scheme with secure bike storage
MacBooks are our standard, with Windows available for certain roles when needed.
Policies
Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected basis under federal, state, or local law. We respect personal opinion and expression on social platforms on personal time and do not challenge non-work related views. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
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