General Responsibilities
* To provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service
* To develop a knowledge of the range of Child and Adolescent Service (CAMHS) in order to locate colleagues and direct calls with minimum delay.
* To support the manager and the administrative team with general administrative functions as required.
* To project the professional image of the business through demonstrating excellent customer care in all activities., Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required
* To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
* Accurate message-taking and timely distribution.
* To deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed
* To be competent in the use of the photocopier and other office equipment Maintaining adequate supplies of forms and paperwork used within the Unit.
* To process new files and maintain clients notes and records as appropriate using current Patient Administrative SystemsMaintain building/staff information in support of the Site Responsible Officer.
* To manage electronic room booking system for the Unit.
* To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing out of date information and any damaged or soiled items
* To provide cover for other administrative staff in their absence or as required by the administration manager
* To ensure that statutory/mandatory training compliance is maintained
* To undertake any other duties as and when required
* Acts in ways that support the Trust's values and ethos, being aware of equality and diversity. Treat everyone with whom you come into contact with dignity and respect
#J-18808-Ljbffr