Clermont Hotel Group Central Support Office
Contract: Full Time
Payment: Salaried
Salary: Competitive
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest‑centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4,000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
At Clermont Hotel Group, we believe that behind every great guest experience is great data, smart decisions and an extraordinary team making it all happen.
What You’ll Be Doing
As Sales Data Manager, you’ll take ownership of the end‑to‑end RFP process, supporting the contracting of over 2,000 corporate clients and contributing to significant room revenue across the group. You’ll lead the RFP Administration team, working closely with the Sales Analytics & Support Manager to ensure that systems, processes and data are aligned, accurate and continuously improving.
RFP Management & Delivery
* Manage and coordinate the corporate RFP process across all systems and channels
* Oversee the RFP inbox, responding to queries and managing requests efficiently
* Support the administration of RFPs using Salesforce (SFDC) and Cvent (Lanyon)
* Build RFPs, set up rate plans and manage user access within systems
Rate Loading & Distribution
* Ensure all agreed rates are loaded accurately and within SLA across Opera and iHotelier
* Monitor and distribute rates across relevant channels and platforms
* Maintain consistency and accuracy across all systems
Data Integrity & Auditing
* Lead ongoing audits across RFP tools, Salesforce, Opera and iHotelier
* Identify and resolve errors, inconsistencies and opportunities within data sets
* Oversee the creation and maintenance of company, agent and source profiles
* Support hotels in maintaining strong data standards and processes
Systems, Reporting & Projects
* Support reporting development and system enhancements
* Assist with system implementations and wider commercial projects
* Build and maintain menus and M&E packages within Opera
* Continuously look for ways to improve processes and efficiency
Collaboration & Influence
* Act as a key link between central teams and hotel sales teams
* Confidently challenge inefficiencies and improve ways of working
* Build strong, positive relationships across all levels of the business
* Deputise for the Sales Analytics & Support Manager when required
What You’ll Bring
We’re looking for someone who combines analytical precision with strong interpersonal skills - someone who can influence, challenge and support in equal measure.
* Highly organised, efficient and detail‑oriented
* Strong analytical skills with the ability to interpret and improve large data sets
* Excellent communication skills with the ability to build trust across teams
* Resilient, proactive and solution‑focused
* Confident working independently and managing multiple priorities
* Strong working knowledge of Microsoft Excel and other office tools
* Experience with Opera, Salesforce (SFDC) and/or iHotelier
* Knowledge of RFP tools such as Cvent (Lanyon)
* Experience within hospitality, travel or a commercial data environment
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Well‑being
* Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
* Discounts & Perks – Savings on 1,000+ retailers, dining, hotel stays, and much more for you and those close to you
* Refer a Friend – Earn up to £1,000 when friends join our team
* Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
* On‑Site Mental Health First Aiders
* 24/7 Employee Assistance Line – Free, confidential advice
* Be Well Platform – Our online fitness and wellness resources
* Gym Discounts & Cycle to Work Scheme
Recognition & Community
* ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
* Social & Seasonal Events – Fun, inclusive celebrations
* People Council – A platform for every voice
* Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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