We are seeking a friendly, organised and student focused individual to join Barnsley College as a Student Funding and Welfare Officer within our supportive Student Services team. This is a varied and rewarding front line role where you will play a vital part in ensuring students can access the financial and wellbeing support they need to succeed at college. You will act as a first point of contact for students, staff and external stakeholders, providing clear, accurate and timely advice on student funding, welfare and wider support services. You will support students to navigate financial matters confidently, helping to reduce barriers to learning and promote positive wellbeing. Working closely with colleagues across Student Services and the wider College, you will ensure enquiries are triaged effectively and that support is delivered in a professional, empathetic and student centred way. You will also contribute to the accurate administration and reporting of student support funds, ensuring processes are efficient, compliant and audit ready. The role includes supporting student inductions, tutorials and activities linked to financial literacy and money management; promoting Student Funding through digital platforms such as MyDay and the College website; and maintaining a visible presence across College sites. You will also act as the main point of contact for the College bus service, managing enquiries, monitoring usage and gathering student feedback to support continuous improvement. This is an excellent opportunity to join a committed team that plays a key role in supporting students' financial wellbeing, engagement and success. If you enjoy working with young people, delivering high quality customer service and making a tangible difference, this role offers a fulfilling next step in your career.
We are looking for a positive, approachable and well organised individual with a strong commitment to supporting children, young people and vulnerable adults. You will have experience working in a customer focused environment and the ability to handle sensitive situations with empathy and professionalism. Strong communication skills are essential, alongside excellent administrative, organisational and IT skills, and the ability to manage competing priorities effectively. You will be educated to Level 3 or equivalent, including GCSE Maths and English (A‑C or equivalent), and have at least two years' relevant experience. You will be confident working with data and systems, supporting accurate reporting and contributing to continuous service improvement.
Above all, you will demonstrate a clear understanding of safeguarding responsibilities, a commitment to inclusive practice, and a genuine desire to help students overcome financial barriers and achieve their full potential.
Key Qualifications and Experience
* Educated to Level 3 or equivalent
* GCSE Maths and English (or equivalent Level 2 qualification)
* Minimum two years' experience of working in a customer focused environment
* Minimum two years' experience dealing with situations sensitively and with empathy, both face to face and telephone communication
Proud member of the Disability Confident employer scheme. Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
#J-18808-Ljbffr