Hampton
by Hilton Newcastle is recruiting a full time Guest Service Manager.
We
want a confident communicator, who brings personality and shine to our team.
Main
Roles & Responsibilities
* Managing a team of Guest
Service, and Food & Beverage assistants.
* Working across all departments
of the hotel including reception, bar & kitchen
* Helping guests & creating
positive experiences
* Manage hotel room inventory
& checking guests in/out
* Managing bills & payments
* Prepare food, clean, tidy,
restock, take deliveries.
* Running the bar
* Follow all food safety,
licensing and health and safety policies to work safely
You
will have 'Hamptonality'
* Great energy and a can do
attitude
* Great at managing people,
and you love chatting with guests
* Skilled multitasker who can
balance hard work with great service
* Clear communicator fluent in
English (and other languages a plus!)
Useful
Experience
* Supervisor or management
experience in hospitality industry
* Knowledge of hotel reservation
systems
* Knowledge of Food Safety &
Licensing laws
Perks
* Full time permanent contract
with salary exceeding the living wage.
* Access to Hilton Team Member
Travel Program, giving discounted stays across 7,000+ hotels worldwide
* 50% discount on food and drink
* Hilton University platform and
FLOW for all training requirements.
* Access to WeCare app – a
solution designed to support your mental, physical, social and financial
wellbeing, providing access to 24/7 UK-based online GP appointments,
mental health counselling, a get fit programme, legal and financial
guidance plus much more
* BHN Extras! - which
includes bYond prepaid shopping card; Cycle to Work Scheme, and Discounted
Digital Gift cards.
If
this sounds like the job for you, please get in touch!