Job Title: Business Support Officer (Repairs Coordinator / Scheduler) Location: Hillingdon (Office-Based) Working Hours: Monday to Friday, 8:00am–4:00pm or 8:30am–4:30pm About the Company We are working with a well-established main contractor specialising in refurbishment projects across multiple sectors. With over 30 years of industry experience, the company has built a strong reputation for delivering high-quality projects and exceptional client satisfaction. Their diverse portfolio includes: Social housing maintenance, Office refurbishment, Building development, Hospital and school refurbishments, High-end residential developments Role Overview We are seeking an experienced and highly organised Business Support Officer (Repairs Coordinator/Scheduler) to support the delivery of a major social housing maintenance contract for a local authority, with opportunities to contribute to additional contracts as the business expands. This is a key role focused on coordinating repairs, scheduling works, and ensuring the smooth day-to-day operation of contract support functions. Key Responsibilities * Organise and schedule repair and maintenance tasks for trade operatives * Assign workloads effectively to maximise efficiency and meet service deadlines * Track the progress of jobs and ensure systems are updated in real time * Serve as the main point of contact for operatives, supervisors, and internal departments * Communicate with clients, including local authority stakeholders, as required * Ensure all activities are accurately recorded and completed in line with agreed service levels * Maintain up-to-date and accurate data across internal systems * Provide administrative and operational support to the wider contract team * Manage scheduling challenges and prioritise urgent or emergency repair requests Key Requirements * Experience in a coordination, scheduling, or business support role * Background within social housing, property services, or facilities management * Demonstrable experience in planning and scheduling repairs * Solid understanding of responsive maintenance environments * Experience working with local authority contracts is advantageous Skills & Competencies * Confident user of Microsoft Office and general IT systems * Familiarity with housing management systems (Oneserve experience is a strong advantage) * Excellent organisational skills with the ability to manage competing priorities * Comfortable working in a fast-paced, reactive environment * Strong written and verbal communication skills * Proactive problem What’s on Offer * Supportive and collaborative working environment * Opportunities for career development and progression * Exposure to high-profile local authority contracts * Stability within a growing and reputable organisation Additional Information * Fully office-based role in Uxbridge (no remote working) * Requires reliability, flexibility, and a proactive approach * Opportunity to support additional contracts as the business grows Apply now to join a forward-thinking contractor delivering impactful refurbishment projects across the UK