Job Description An exciting opportunity for an Events Operations Manager has arisen at Fairmont St Andrews! We are looking for someone to be responsible for all services related to banquet operations and work alongside their hardworking team. A little more about what you will be doing: Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Follow departmental policies, procedures and service standards Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery Coach and train the team in all aspects of the department Follow the annual budget and administer it in a fiscally responsible manner Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded Respond to guest concerns and react quickly and professionally Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required Attend pre-conference meetings with clients to confirm all relevant details are communicated Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained Balance operational, administrative and Colleague needs Conduct regularly scheduled departmental meetings Other duties as assigned