Role: Matchday Supporter Services Assistant
Hours: To work all home games for the 2025/26 season
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Worker agreement
Deadline Day: 26th June 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join our award-winning customer service team for the 2025/26 season!
We are on the hunt for a pool of candidates to help us deliver legendary customer service experiences for our amazing fan base. You will play a crucial part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket collect booths. Our fans are at the heart of everything we do, and we pride ourselves on making every matchday truly memorable.
We are also looking for a Matchday Supporter Services Assistant to join our corporate sales team. In this role, you will handle general enquiries from our 1901 Club members regarding matchday experiences and ticketing.
Please indicate on your application which role you would like to be considered for.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK