NHS Co-ordinator | Administration| Spire Parkway Hospital | Private Hospital | Full Time | Solihull, Birmingham
Spire Parkway Hospital are looking for an experienced NHS Co-ordinator to join the administration department on a full time basis. The post holder will be required to work collaboratively with the Capacity Managers to analyse clinic provision and capacity and proactively identify areas for improvement.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers. Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, womens health and cancer care. We have 51 bedrooms and five operating theatres.
Main duties of the job
Duties & Responsibilities:
* Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary.
* Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborative working to maximise clinic capacity, identifying any areas of inefficiency.
* Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets.
* Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies.
* Assist with investigating complaints, in line with Spire policies.
* Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner.
* Contributes to the implementation and development of office systems, control processes and risk management arrangements to ensure effective delivery of service.
* Identify and propose changes to support best working practice and update department operating procedures and policies.
* Responsible for the maintenance of and continued accurate updating of both national and local databases including SAP and other patient data systems.
* Takes formal departmental minutes of meetings when required.
About us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.
Job responsibilities
Who we're looking for;
* Must be highly organised and accurate and works well to tight deadlines
* Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
* Must be a good communicator and have good computer literacy
* Must work well as part of a team
* NVQ Level 3 in administration or Information Technology and/or equivalent experience required.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* Spire for you reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Person Specification
Qualifications
* NVQ Level 3 in administration or Information Technology and/or equivalent experience
Experience
* Experience working in similar environment would be beneficial
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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