Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement.
As a Client Operations Senior Associate within our Client Operations team, you will play a crucial role in enhancing the client experience in one of the world's most innovative banks. You will support a team dedicated to providing exceptional service and operational excellence, ensuring that our clients' needs are met with efficiency and care.
Job Responsibilities
* Assist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
* Support the implementation of strategic plans by the firm and managed clients to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
* Utilize a consultative approach by providing consulting services to a portfolio of integrators.
* Participate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation.
* Is responsible for coordinating and facilitating delivery of project objectives, tracking progress and review of project tasks to make certain deadlines, managing implementation of project lifecycle for any projects related to integration clients
Required Qualifications, Capabilities, And Skills
* Experience in customer service operations, with a focus on transaction processing and issue resolution.
* Ability to support the implementation of strategic plans and process improvements in a client operations environment.
* Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
* Ability to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation.
* Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.
* Passion for learning and a commitment to exploring innovative solutions to complex problems
Preferred Qualifications, Capabilities, And Skills
* Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
* Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
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