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A global business involved in the sale and distribution of specialist coatings, has a need for a motivated individual to join their team, in their modern facility in Bicester.
The main administration centre for the UK and Irish business is in Bicester, with a team of people responsible for warehouse, logistics and sales administration functions.
Duties & Responsibilities
* Ensure customer orders are manufactured, picked, and dispatched efficiently.
* Support production, warehousing, and distribution functions to help maximise service levels and operational efficiency.
* Uphold the highest standards of quality in customer order production and delivery.
* Provide professional and courteous assistance to retail customers with their sales orders.
* Handle commercial and technical queries effectively to address customer needs and questions
* Address order queries effectively by collaborating with team leaders and customer service
* Coordinate with carriers for shipment efficiency (arrival times, consignment volumes, loading/unloading).
* Assist in managing stocks of pallets, scheduling waste removal, and ensuring smooth logistics.
Retail Customer Support
* Deliver exceptional in-store service to uphold the company's reputation for quality.
* Build strong relationships with customers to understand and fulfil their needs comprehensively.
* Build product knowledge to provide tailored recommendations.
* Assist customers in selecting the best products for their requirements, including mixing paint to their specifications.
* Ensure timely and accurate supply of customer orders.
Experience & Skills Required
* Good working knowledge of warehousing, stores and logistics operations
* Good customer service & operations tasks and processes
* Planning & Preparation - you must be self-motivated, conscientious and able to work to deadlines
* A broad knowledge of computer-based Sales Order Processing/Stock Control systems
* A polite manner and good telephone selling and support skills when dealing with Customers.
Interested, please contact Graeme at Vibe Recruit on 07971 309403 or apply immediately
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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