Salary: £30,654 to £38,317 per annum (salary offered dependent on experience)
Salary: £22,890-£28,612 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum
Closing Date: 03 December 2025
Neighbourhood Response Officer
Role Title:Neighbourhood Response Officer
Hours: 35 hours per week, Monday-Friday
Salary: £30,654 to £38,317 per annum (salary offered dependent on experience)
Location:East Kent Areas, based at our Stanhope Office, Ashford
Contract:6 Month Fixed Term Contract
You’ll be managing a portfolio of our estates across East Kent, carrying out minor communal repairs, disability adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance.
What we’re looking for?
We’re looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across East Kent.
Your experience of completing general property repairs will be valuable to ensure you’re able to provide an effective service in customers homes and communal areas. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.
You’ll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You’ll be provided with full IT equipment including laptop, iPad and mobile phone.
Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Who are we?
We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.
We’re proud to have been recognised as one of‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.
Come and make a difference, grow your career, join a great team and take on new challenges.
If this sounds like the role for you, apply by11pm on Sunday 14 th December 2025and be part of something bigger!
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
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