Receptionist
Salary: £20,000-22,000
Location: Edgbaston, Birmingham
SHIFT PATTERN
Ref: BCR/OO/10903
Bell Cornwall Recruitment are looking for an exceptional receptionist to join a prestigious Leisure Centre in Edgbaston, Birmingham. As front of house and the first point of call, the right candidate is needed to create a unique experience for visitors and members.
Key duties and responsibilities:
1. Welcoming and building rapport with visitors and members
2. Effective knowledge and use of the CRM system to accurately record data
3. Being the point of contact by hosting inductions and welcoming newcomers
4. Good understanding of the available services and facilities to promote to non-members
5. Problem-solving skills to provide solutions to customer’s feedback
6. Administration skills needed to book classes, courses, and events
7. Operating the till system and cash handling
8. Promoting and selling sales items to visitors and members
9. Professional telephone manner
10. Good knowledge and practice of the health and safety regulations and ensuring others follow it
11. Carry out end-of-day procedures in line with the company process
12. Update and maintain all comms and signs
13. Construct a weekly rota using the CRM calendar
14. Having regular team meetings and following-up with action points
15. Invest in the future development and growth of the company
16. Training new staff
The ideal receptionist candidate:
17. Exceptional customer service and interpersonal skills
18. Good understanding of the available services and facilities to promote to non-members
19. Problem-solving skills to provide solutions to customer’s feedback
20. Good communications skills to work with members in preparing welcome packs
21. Being a good team player
22. Flexibility and adaptability
23. Experience in a leisure centre environment
24. Excellent IT and administration skills
If you have the passion to succeed and this role appeals to you, why not apply!