Job Description
Visa Consulting & Analytics (VCA) is the consulting arm of Visa, a global team of payments industry experts offering services in portfolio optimisation, digital transformation, portfolio migration, data science, risk, acquiring, and commercial consulting.
What’s it all about?
The VCA EU Hub team is looking for an individual to join our team to play a pivotal role in the development and management of the VCA EU Practice Area strategy, and to lead the core objectives of asset industrialisation, content development, knowledge management, thought leadership and solution & engagement innovation.
What Is Expected Of The Role
As the Senior Manager – PAs Lead, you will report to the Head of Practice Areas, VCA EU, and work closely with each of the individual VCA EU PA Leads and PA teams, governing, orchestrating and delivering the VCA EU PA strategy, including the development of VCA assets and their content platforms, innovation, industrialisation, thought leadership, internal and external communications, and people development.
Job Scope
Our dynamic team needs a highly efficient, solution‑oriented and self‑driven individual who is skilled in influencing without authority, persuading and motivating peers, senior leaders and cross‑functional stakeholders. The successful individual will establish credibility by understanding others’ goals and OKRs and using reciprocity to create mutual value.
Core Responsibilities
Be a champion for work delivered by the Practice Area teams, primarily across Europe and globally by developing compelling content and assets to increase efficiency and scalability.
* Own the evolution of EU Practice Areas, Service Lines, and Engagement Types in alignment with FY26–FY27 priorities and long‑term 2030 strategy
* Lead the strategy, maturation, and industrialisation of VCA EU Practice Areas to improve scalability, delivery efficiency, and measurable business impact
* Continue to standardise and industrialise our service offerings to scale project delivery
* Oversee knowledge management across VCA EU by curating, maintaining, and optimising content within the Vault, Teams asset hubs, and global platforms
* Ensure leverage/recycling of clusters assets in support of solution industrialisation (model, best practice, methodology)
* Lead recurring, regular forums across Practice Area Leads (monthly meetings, annual on‑sites) to provide strategic direction, continued momentum and regular updates on PA maturity, industrialisation and AI enablement initiatives
* Drive internal and external communications for Practice Areas, including newsletters, thought leadership, and coordinated agency‑led content initiatives
* Champion EU contribution to global platforms (Vault, KX, VCA Gen AI Hub), ensuring asset sharing, adoption tracking, and KPI reporting
* Lead EU knowledge and change management in the global AI initiative of PQL by coordinating SMEs, testers, and knowledge bases to support global agent development and rollout
* Partner closely with EU Data Solutions team, aligning stakeholders on solution prioritisation, development and go‑to‑market rollout across the region & clusters
* Responsible for quarterly Steerco sessions and provide regular (monthly) management updates on industrialisation progress and status of maturity
* Lead the building and management of a catalogue of all standardised VCA EU service offerings linked to the PA’s platform channels with the respective content and material on MS Teams home pages as well as the service catalogue
* Export EU‑specific set‑plays & material to support other regions to be shared on KX and support Global solutions roll‑outs
* Continue to drive knowledge management and knowledge sharing culture by improving and maintaining content on MS Teams asset‑ups as main platform and improve team interaction and effectiveness of VCA EU internal communications
* Drive internal communication about the PA’s progress and output and work with agency partners to develop compelling content to improve effectiveness of our communication channels (homepages, posts, lunch & learns etc.)
* Lead efforts for the team to share assets on the Global functional platform and report KPI fulfilment
* Lead training facilitation through Lunch & Learns as per Practice Area developments topics and amplify the right messages throughout the VCA team and beyond
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
* Experienced in stakeholder management, leadership across borders and multicultural environment with ability to motivate and mobilise several teams
* Ability to work on white‑space developments, solid in program & practice management, experienced in business planning and process development
* Proven ability as a communicator and program leader across various formats in a previous role
* Program management and content/knowledge management experience, with the ability to demonstrate managing a complex program or project with multiple stakeholders
* Comfortable with taking initiative and making independent decisions around aspects of your role to ensure efficiency and delivery of work
* Expert‑level proficiency in Microsoft Apps and experienced in business intelligence tools, especially working with MS Teams & SharePoint
* Experience developing a point of view or perspective on future trends and topics, or any other experience working in a thought‑leadership capacity is a plus
Visa is an EEO Employer; qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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