Debt Advice Support Officer
Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits
Location: Remote with some hybrid working and initial training on site (Birmingham)
Contract: Permanent
Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays)
About the Role
Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.
As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.
This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.
Key Responsibilities
* Support clients in creating budgets and gathering financial information
* Maintain accurate records and appointment systems
* Communicate empathetically and clearly with clients and colleagues
* Ensure compliance with GDPR and internal quality standards
About You
* Strong verbal and written communication skills
* Empathy and understanding of client needs
* Proficiency in Microsoft Office and remote working tools
* Attention to detail and good numerical skills
* Experience in a customer service role
What We Offer
We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Officer. The majority of our three‑week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too.
We believe in taking care of our people, and we offer a great range of benefits, including:
* 29 days annual leave plus bank holidays
* A contributory pension scheme
* Flexible hybrid working arrangement
* Generous life insurance
* Wellbeing days to support your mental health
* A healthcare cashback scheme
* Access to an Employee Assistance Programme
* Working outside the UK (up to 30 days in a 12‑month period)
* Free on‑site gym
* Enhanced maternity pay
* A birthday voucher to celebrate your special day
How to Apply
We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer.
We value authentic applications, so please refrain from using AI‑generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
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