Job Purpose
To support the sales and operations team by accurately processing sales orders, managing administrative tasks, and providing excellent customer service. This role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
* Process sales orders accurately using systems such as SAGE
* Perform high-volume data entry, ensuring accuracy and attention to detail
* Answer incoming telephone calls, handling customer enquiries in a professional manner
* Liaise with customers and internal teams regarding orders, updates, and queries
* Maintain and update customer records and order information
* Use Microsoft Excel to track, update, and report on sales and order data
* Book hotels and travel arrangements as required for staff or clients
* Support the wider team with general administrative duties
* Ensure all tasks are completed in line with company procedures and GDPR compliance
Key Skills & Competencies
* Excellent attention to detail and accuracy
* Strong organisational and time management skills
* Confident telephone manner and communication skills
* Ability to multitask and prioritise workload
* Good problem-solving ability
* Team player with a proactive attitude
Technical Skills
* Experience using SAGE
* Proficient in Microsoft Excel and Microsoft Office
* Accurate data entry skills
Experience Required
* Previous experience in a sales administration, order processing, or administrative role
* Experience handling customer enquiries via telephone and email
* Experience working in a fast-paced office environment
Desirable
* Experience booking travel or accommodation
* Familiarity with sales processes and order lifecycle
Personal Attributes
* Reliable and professional
* Flexible and adaptable
* Positive and approachable
* Able to work independently and as part of a team
Would also suit
Sales Admin
Sales order processor
Adminstrator
MAN1
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