Process mapping & improvement coordinator

Company Description / Business Unit

Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving.

Job Details

Location: Cheadle Oldbury or Newcastle hybrid 3 days in the office

Employment Type: Permanent

Salary: Up to £33,000 depending on experience

Hours: 9-5 Monday to Friday 36.25 hours

This is the job

As a Process Mapping and Improvement Coordinator, you’ll play a key role in shaping how the business operates day to day. You’ll design, map and improve processes in a fast‑paced environment, working with stakeholders at all levels. Applying lean principles, you’ll reduce waste and enhance customer outcomes while ensuring compliance. Strong attention to detail is essential in this hands‑on role.

What will I be doing?

• Producing and critically reviewing business process maps
• Facilitating workshops with SMEs and stakeholders
• Ensuring documentation meets ISO standards
• Analysing processes for improvement opportunities
• Following governance and version control processes
• Acting as a key contact for process queries
• Communicating process updates across the business
• Building strong stakeholder relationships

What do I need?

• Strong attention to detail
• Experience in a fast‑paced environment
• Confidence engaging stakeholders at all levels
• Strong communication and facilitation skills
• Understanding of lean/process improvement
• Proactive and organised approach

Benefits

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.