The role will involve learning and assisting in all areas of the office department, with a focus on supporting the existing office team with day-to-day sales enquiries and administrative processes.
The key responsibilities include:
* Management and distribution of incoming post
* Answering incoming calls and emails
* Responding to sales enquiries
* Assisting with customer service calls
* Outbound calls to engage with customers for sales and servicing
* Organising site visits and servicing of equipment
* Processing sales orders and transport
* Raising sales invoices and customer statements
* Processing Pro formas and Invoices for new equipment
* Providing support to new customers, liaising with them to arrange delivery and training on new equipment
* Greeting any visitors to the offices in a professional manner
* Assisting with the implementation of a new CRM, MRP and Accounts system
* Maintaining the office filing/archiving system in both hard and electronic format
The ideal candidate will be a flexible worker with a can-do attitude, and will have the opportunity to learn and develop new skills through an apprenticeship program.
The apprenticeship includes time away from working for specialist training, and will study to gain professional knowledge and skills.
Requirements
GCSE in relevant subjects, and other relevant qualifications and industry experience are desirable.
Skills
* Customer care skills
About the Employer
Stonehealth Ltd is a UK-based, family-owned company that offers products and consultancy for sensitive stonework restoration and conservation.
The company benefits include 24 days holiday plus bank holidays, pension scheme, and optional healthcare scheme.
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