Job Description
My Client based in Kings Lynn are currently looking for a Service Desk Technician to join them on a 6-9 month contract opportunity to support them with a Windows roll out programme. This role is 5 days on site and is paying £14.85 per hour, Inside IR35 weekly pay.
Key Responsibilities;
* Responding to inquiries and requests: Answering phone calls, emails, and online inquiries from users.
* Troubleshooting and resolving technical issues: Diagnosing and resolving software and hardware problems, often using remote tools.
* Managing support tickets: Tracking, prioritizing, and updating tickets in a service desk system.
* Providing technical support: Guiding users through systems configuration and troubleshooting.
* Escalating complex issues: Identifying and escalating issues that require specialised expertise.
* Maintaining documentation: Keeping up-to-date documentation of IT systems and procedures.
* Providing customer service: Communicating clearly and professionally with users to ensure their satisfaction.
* Build and configure hardware: Setting up new devices and configuring them for use
* Work with various technologies: Utilising Windows Server environments, cloud services, and other technologies
* Participate in projects: Contributing to IT projects, including planning, implementation, and testing.
Skills and qualities of a successful Service Desk Technician:
* Strong communication skills
* Problem-solving skills
* Customer service skills
* Technical knowledge
* Ability to learn new technologies
* Ability to work under pressure
If you are interested in this vacancy then please do apply or send me your CV to (see below)
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