Role: Deployment and Adoption Manager (Digital Health, Full Time)
Location: Home Based
Metadvice is a healthcare technology startup based in the UK and Switzerland. We harness the power of advanced data science and digital tools to help shape a future where people can lead longer, healthier lives.
We are at a pivotal stage in our growth journey, with exciting opportunities ahead. We’re seeking a capable and motivated individual to help deploy and support our innovative AI-driven solutions for primary healthcare providers—starting in the UK and expanding internationally.
The ideal candidate will have hands-on experience implementing technology solutions within the UK primary care sector, particularly the NHS, and will thrive in a dynamic, fast-paced startup environment.
Position: Deployment and Adoption Manager
Company: Metadvice Ltd.
Location: Flexible with travel required to central London, Brighton and Client Sites
Salary Range: £50,000 - £60,000 depending on experience
Start Date: ASAP
Reports into: UK Managing Director
Right to work: Established right to work in the UK required
Metadvice is seeking a Deployment and Adoption Manager to oversee the rollout of our Clinical Decision Support and Population Analytics platforms. The initial focus will be on implementation within NHS networks and practices, with plans to expand globally.
In this role, you will collaborate closely with Metadvice’s technical and commercial teams to lead implementation efforts, monitor progress, track key success metrics, and coordinate support as needed. Your goal will be to ensure a smooth, responsive, and customer-centric deployment experience.
You will also play a key role in driving continuous improvement—refining internal processes to enhance efficiency and maintain a strong focus on client needs as the company grows.
Key Skills and Experience:
* Strong organisational and planning skills
* Excellent relationship management abilities
* Experience working within the NHS or other healthcare organisations
* Familiarity with the technology landscape of UK primary care
* Knowledge of technology adoption and change management best practices
This is an exciting opportunity to shape the success of a high-impact healthcare technology solution in a fast-moving and collaborative startup environment.
Key Responsibilities:
* Deployment Management:
* Design and manage Metadvice implementation projects to ensure successful deployments that deliver expected benefits.
* Plan and execute the technical deployment and integration of Metadvice-AI with Practice EHR systems.
* Collaborate with practice and third-party staff to configure and test Metadvice prior to clinical use.
* Monitor and report on project progress, identify issues, and address them proactively.
* Stakeholder Engagement:
* Work closely with technical and commercial teams to understand and prioritize client requirements.
* Serve as the primary contact for clients, providing updates and support.
* Engage with clients post-deployment to ensure full adoption and usage.
* Information Governance (IG):
* Assist practices in NHS information management and risk processes (DCB60 and DPIA).
* Coordinate with the Metadvice DPO on Data Privacy and Protection queries.
* Customer Support:
* Provide ongoing support for technical or operational issues.
* Review support requests, triage, and escalate when necessary.
* Maintain training materials and regulated documents related to installation, use, and training.
* Documentation and Contract Management:
* Keep records of client interactions, approvals, and project documentation.
* Ensure all contracts are signed and in place.
* Act as CRM (SalesForce) administrator.
* Technical Collaboration:
* Work with technical teams to ensure system setup and configuration within NHS practices.
* Communicate technical requirements and customizations to the development team.
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