Profile Summary:
* Hands-on experience supporting or implementing SailPoint Identity Security Cloud (ISC) for medium to large enterprises.
* Strong understanding of IAM concepts such as Joiner-Mover-Leaver (JML), Role-Based Access Control (RBAC), provisioning, and access certifications.
* Proficient in troubleshooting and resolving identity lifecycle and access-related issues.
* Demonstrates strong technical acumen and problem-solving capabilities.
* Ability to work under pressure during critical incidents.
* Collaborative team player with excellent communication skills.
Must Have Technical Skills:
* Minimum 8 years in IAM operations/implementation, with at least 4+ years in L3 support for SailPoint ISC or IdentityNow.
* Hands-on experience with SailPoint ISC, including configuration, administration, and operational support.
* Should have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML
* Strong knowledge of Access Reviews and certifications in SailPoint.
* Strong Java debugging skills
* Excellent knowledge and understanding of LDAP concepts and working experience with at least a few of the LDAPs.
* Extensive Experience in the development/support of workflows, forms, and other SailPoint IDM components.
* Experience with JavaScript, REST APIs, SCIM, and integration with platforms like Active Directory, Workday, ServiceNow, and Okta.
* Experience working with Application/Web Servers (Tomcat, WebLogic, Websphere) or developing J2EE products.
* Ability to maintain detailed support documentation and operational procedures.
* Excellent oral & written communication skills and ability to work with global counterparts
* Customer Facing Exposure is a must