At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Croydon
This position involves empowering a caseload of service users to manage their health, wellbeing, and independence through flexible, person-centred support. Working as part of a team on a rota covering 8am-10pm, seven days a week, you will monitor mental health, housing stability, and living conditions, while facilitating engagement with external professionals such as social workers, mental health teams, and housing providers. The role includes co-producing group activities and support networks, encouraging community engagement, and fostering independent living skills. You will assist in timely referrals, assessments, tenancy support, and move-on planning, ensuring that service users can progress confidently toward independence. Additionally, you will contribute to service delivery through record keeping, administration, property upkeep, and supporting the health, safety, and smooth operation of the service.
We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
To succeed in this role, candidates should bring experience working with individuals facing mental health and/or dual diagnosis challenges, either in a paid or voluntary capacity. Strong decision-making skills, a calm and non-judgmental approach, and the ability to manage challenging behaviours and de-escalate tense situations are essential. A solution-focused mindset, optimism about clients' potential for change, and a collaborative, anti-discriminatory approach are key qualities. Candidates should also be prepared to work in a dynamic, sometimes high-pressure environment, with a flexible attitude toward working early, late, and occasional weekend shifts. A solid understanding of safeguarding practices and how to respond to related concerns is also required.
Our commitment to Equality, Diversity, and Inclusion
We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Support Worker - Croydon MH.pdf (1.