As a Customer Advisor Modern Apprentice, no two days are the same! Youâll be at the heart of the organisation, helping deliver excellent customer service to tenants and residents across Maryhill and Ruchill.\nAnswering enquiries â by phone, email, and in person at the reception desk\nBooking repairs â logging maintenance requests and following up with contractors\nUpdating tenant records â using our housing management systems\nHelping with housing applications â guiding customers through the process\nSupporting rent and account queries â directing calls or helping resolve issues\nTaking part in community events or projects â getting involved in the wider Maryhill mission\nWorking with multiple teams â including housing officers, repairs, and support staff\nLearning on the job â shadowing experienced colleagues while completing your Babington coursework\nYou'll gain real experience while developing your communication, IT, problem-solving, and teamwork skillsâall while earning a nationally recognised qualification.\nIt's a perfect start for someone who wants to build a career in housing, customer service, or the public sectorâand make a real difference along the way.\n Partnering with Babington, Maryhill Housing offers a 12â18 month Modern Apprenticeship as a Customer Advisor based in north west Glasgow. Join a charity-driven team managing over 3,000 homes and helping the Maryhill community thrive.\nHands-on customer service experience â face-to-face, phone & email\nGain a Business Administration Qualification\nEarn ££ and learn great benefits (25 days holiday, additional 15 days public holiday, pension, etc.)\nDevelop real skills â case logging, repairs booking, tenant support\nBe part of a supportive, community-focused environment\n\nItâs more than a jobâitâs a chance to learn with Babington, earn while you grow, and make an everyday difference in peopleâs lives.\n\nYouâll Gain Skills That Matter\nâ¢\tCustomer service, communication, IT, teamwork, problem-solvingâwe help you build your toolkit for the future.\nâ¢\tYouâll use real systems, support real tenants, and learn from experienced housing professionals. \tAt Maryhill Housing Association, we value people who are:\nâ¢\tCustomer-focused â passionate about helping others and delivering great service\nâ¢\tTeam players â supportive, reliable, and able to work well with others\nâ¢\tRespectful and inclusive â treat everyone fairly, reflect our diverse community\nâ¢\tProactive â willing to learn, take initiative, and bring a positive attitude\nâ¢\tCommunity-minded â care about making a difference in peopleâs lives\n\nWeâre a purpose-led organisation, so we love people who bring integrity, kindness, and commitment to their work.\n\nWeâre looking for someone whoâs friendly, eager to learn, and genuinely wants to help people. If you can bring the right attitude, weâll give you the tools and support to build a brilliant future.\n\nWe donât expect you to know everything on day oneâbut we do look for:\n\nGood communication\tYouâll be speaking with tenants, staff, and partners.\nBasic IT skills\tYou'll use email, phone systems, and our housing software.\nListening & empathy\tImportant when helping customers with real-life issues.\nOrganisational skills\tYou'll handle different tasks and keep things on track.\nPositive attitude\tWilling to learn, take feedback, and grow in the role.\nReliability\tTurning up on time and being dependable builds trust.