Join to apply for the Account Manager role at Sage
Account Manager – Retail Customer Success (Fixed-Term Contract)
Hybrid: 3 days per week in the office - Bristol or Newcastle
We are seeking a highly organised, diligent, and adaptable Account Manager to join our Retail Customer Success Team on a fixed-term contract. This role is vital in driving upsell and renewals within your allocated customer accounts, ensuring lasting customer satisfaction and revenue growth.
As an Account Manager, you will play a key role in managing relationships, driving upsell opportunities, and handling contract renewals. You will be responsible for building quotations, negotiating terms, and closing deals. Additionally, you will address all customer-related queries via email, phone, and online meetings, while maintaining accurate CRM records.
* Manage customer renewals through internal CRM and billing systems from quote to invoice and payment collection.
* Process customer upgrades and upsells from quote through to invoice using CRM and billing tools.
* Identify and proactively manage high-risk customers, developing retention strategies.
* Achieve and exceed monthly and quarterly team sales targets.
* Maintain strong customer relationships through regular communication and support.
* Collaborate with Technical Account Managers to schedule and conduct account reviews.
* Handle incoming customer queries via phone, email, and online conferences promptly and professionally.
* Produce timely sales and activity reports.
* Maintain and update accurate customer data within the CRM system.
* Manage all customer communications ensuring timely responses and follow-ups.
* Conduct pricing negotiations and renewal discussions with assigned clients.
* Build and nurture strong client relationships to uncover new business opportunities.
* Qualify account base to identify and maximise upsell opportunities.
* Manage renewals pipeline within Salesforce CRM to maintain focus on key accounts and activities.
* Participate in ongoing sales training programs to continually improve skills and effectiveness.
What You Bring:
* Prior experience in Customer Success or a proven track record of improving customer satisfaction, adoption, and retention.
* Excellent verbal and written communication skills with strong organisational abilities.
* Experience negotiating software contracts, particularly in SaaS environments.
* Proficient in managing customer accounts using Salesforce CRM.
* Understanding of multi-channel retail business challenges and how technology solutions can address them.
* Ability to drive continuous value delivery of cloud and ERP solutions.
* Comfortable working with clients of all sizes, from SMBs to large enterprises.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Sales and Business Development
Industries
* Software Development
#J-18808-Ljbffr