Night Porter
Employer
The Alexander Hotel Collection
Location
Langshott Manor Hotel, Ladbroke Road, Horley, Surrey, RH6 9LN
Compensation
£15,238.08 per annum + monthly service charge payment. Additional hours may be available in other departments such as food and beverage service.
Benefits
* 4 weeks holiday, rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
* Discounted hotel accommodation for you and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount on all food & beverage at all hotels
* Discount on spa treatments booked at Utopia Spas
* Discount on retail products in Utopia Spas
* Referral program
* Birthday off paid
* Complimentary overnight stays
* Complimentary lunch/afternoon tea
* Service related holiday at anniversaries (1 yr, 3 yr, 5 yr)
Responsibilities
* Cover a full range of guest services including reception, food and beverage service and banqueting setup duties.
* Part of a small team responsible for guest care and security during nighttime hours.
* Shift details: 3 nights per week, 24 hours per week, shift 22:45 to 07:15 with a 30-minute break, weekend shifts on rota basis.
* Guest care and service tasks: guest check-in & check-out, switchboard handling, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties.
* Security tasks: completing security clock rounds, fire checks, locking up hotel and spa, managing front door access, complying with fire prevention & fire procedures.
Qualifications and Requirements
* Smart appearance
* Friendly manner, even at night
* Customer service experience
* Mature approach to customer service and safety/security issues
* Must have 2 excellent references available for checks
* Experience working night shift preferred
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