WPS is expanding its domestic retrofit programme across the North West, and we’re looking for a passionate and proactive Resident Liaison Officer (RLO) to join our Planned Division. This is a fantastic opportunity to be part of a team delivering meaningful change to communities through energy efficiency upgrades.
🔧 About the Role
As an RLO, you’ll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You’ll support projects that aim to create warmer, healthier homes while helping residents reduce fuel bills and carbon emissions.
🏠 Scope of Works Includes:
* Insulation and ventilation upgrades
* Window and door replacements
* Installation of renewable technologies (Solar PV, Air Source Heat Pumps)
🌱 Why Join Us?
Now is a brilliant time to become part of WPS. Your work will directly contribute to:
* Improving living conditions for households in Liverpool
* Supporting the UK’s net-zero goals
* Building trust and engagement within local communities
👤 What We’re Looking For:
* Excellent communication and interpersonal skills
* Experience in customer-facing roles, ideally within housing or construction
* Ability to manage resident expectations and resolve issues sensitively
* Organised, empathetic, and solution-focused
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting