Customer Service Assistant, Bloomsbury Digital Resources – 12 month Fixed Term ContractThe opportunity Bloomsbury Publishing is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer, and Booker Prizes, and is the originating publisher and custodian of the Harry Potter series. Bloomsbury has offices in London, New York, New Delhi, Oxford, and Sydney. The Customer Service Assistant serves as a vital link between customers and internal departments—including Sales, Finance, Marketing, and Editorial—to ensure a seamless and efficient customer experience. This role is responsible for optimizing communication and workflows between Customer Service and the Editorial team, helping to improve operational efficiency and maintain high service standards. The ideal candidate will be detail-oriented, proactive, and committed to delivering outstanding support that reflects positively on the Bloomsbury brand. The role Act as a liaison between the Customer Service and Editorial teams to streamline processes, resolve issues, and ensure timely execution of service-related tasks Monitor and respond to inquiries received through general product inboxes, Freshdesk, and digital platform contact forms Accurately process customer orders using SAMS and Salesforce, including account and opportunity setup Serve as the primary contact for customer inquiries and technical support, escalating issues as needed to Account Managers or third-party providers Troubleshoot and report access issues, coordinating with external platform providers to test and implement solutions Manage daily order imports from GOBI and ProQuest, ensuring timely and accurate processing Collaborate with educational partners (e.g., JCS) to generate monthly invoices for shared accounts Set up digital product access for individuals based on requests from Editorial and Marketing, including gratis and trial access Provide MARC record updates and metadata support to customers as needed Maintain accurate records and ensure data integrity across internal systems Assist with customer license agreements, coordinating with third-party partners when necessary Identify opportunities to improve service delivery and contribute to process optimization initiatives Knowledge, skills and experience Previous experience in customer service, administrative support, or a related role—preferably within publishing, media, or digital content industries Strong communication and interpersonal skills, with the ability to collaborate effectively across departments Excellent organizational skills and attention to detail Proficiency in CRM and order management systems (e.g., Salesforce, Freshdesk) Ability to manage multiple priorities in a fast-paced environment A team-oriented mindset with a proactive approach to problem-solving and continuous improvement Additional information The role is a full-time, temporary position on a 12 month Fixed Term Contract. Salary per annum: £27,000 The role is based at our Oxford office, Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are: Wednesday and Thursday Please apply with a covering letter and CV, Cover Letter (Word or PDF format only) and answer the application questions via the ‘APPLY NOW’ button detailing how you meet the requirements outlined above for this role by 23:59 Sunday 8th of March 2026 For best results, please use a desktop to apply as some mobile browsers may not fully support the application portal. Bloomsbury reserve the right to close the role early if we exceed the required number of applications Bloomsbury Benefits As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package: Working Pattern Hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred) Holidays 25 days holiday 3.5 days Christmas company holiday Other Benefits Two paid Personal Wellness Days Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week Work Anywhere Fortnight - For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks. Learning & Development - Free access to LinkedIn Learning, BookMachine Campus, InRehearsal & IPG Skills Hub AXA Healthcare Plan (Private Medical Insurance) Ride to Work Scheme Peppy Health App In-house Doctor Eye Care Voucher Scheme EAP Advice and Counselling Company culture – Employee Voice Meetings, Staff Networks (Bloom, Accessibility, Mental Health, Pride, and Parents, Guardians and Carers, Multi-Faith) and Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources For additional benefits see below Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community. We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required Applicants must have the legal right to work in the UK.